See how OptimaBE runs a supported accommodation service
A guided tour of one working day in an 18+ service: from the manager's morning view to a night-shift safeguarding concern and the evidence pack at month end.
Demo data · fictional people
Riverside House · 18–25 supported accommodation
Aisha K. · Service manager AK
Wednesday 21 October
Good morning, Aisha
Occupied flats0 / 12
Daily logs due today0
Plan reviews this week0
Open concerns Action0
Today's tasks
Welfare check · Flat 1 · Leon B.
Key-work session · Flat 3 · Jordan M.
Pathway plan review · Flat 7 · Priya S.
Weekly fire alarm test
Daily logs completed on time
ThuFriSatSunMonTueWed
Last 7 days · 94% on time
JM
Jordan M.
19 · Flat 3 · Moved in 14 March 2026
Key worker: Aisha K.Medium support
OverviewSupport planSkillsGoalsLogsConcerns
Support plan · reviewed 1 Oct
Managing money and bills In progress
Physical and mental health On track
Education, training, work In progress
Keeping the tenancy On track
Relationships and family Monitor
Coming up
Tue 28 OctGP appointment · staff to support
Tue 4 NovPathway plan review with personal adviser
Fri 7 NovRent account check
Professionals
Personal adviserLeaving care team
GPRiverside Medical Centre
College tutorPre-application stage
Latest notes
Yesterday · Sam T.Jordan paid gas top-up from own budget without prompting.
Daily logs · Flat 3
Jordan M.
AK
Key-work session
Cooked pasta on his own and logged the spend…
Good
ST
Evening welfare check
In flat, settled. Paid gas top-up from own budget.
Good
RB
Activity
Went to the gym with peer group. Back by 18:00.
Okay
AK
Key-work session
Worked on budget plan. Opened savings pot.
Good
Staff record on their phone during the shift. Notes save even with weak signal and sync when back online, so nothing waits until the end of the day.
New daily log
Jordan M. · Flat 3 · 11:52
Session
Key-workWelfare checkActivity
How was Jordan today?
LowOkayGood
Note
Saves offline
Saved · linked to Jordan's budgeting goal
Independence skills · Jordan M.
Ready for his own tenancy?
Review due 4 Nov
Needs full supportIndependent
Budgeting and money
+1 3 / 5
Cooking and nutrition
4 / 5
Tenancy and household
3 / 5
Health and appointments
3 / 5
Education, training, work
2 / 5
Evidence behind the rating
Today · key-workLogged £3.20 spend in budget app
Yesterday · welfare checkPaid gas top-up unprompted
12 Oct · key-workOpened a savings pot
Ratings link back to the logs that support them.
Support goals · Jordan M.
Small steps, tracked
50%75%
Manage his own bills and budget
Open a bank account
Set up a weekly budget
Pay gas and electric himself
Set up rent direct debit
Next review 4 Nov
100%
Register with a GP and attend appointments
Register with local GP
Attend first check-up
Book own repeat appointment
Achieved 9 Oct
33%
Apply for a college course by January
Visit college open day
Choose a course
Submit application
Next review 4 Nov
Safeguarding · 22:14 · night shift
Raise a concern in under a minute
Resident
Leon B. · Flat 1
Type of concern
Risk level
LowMediumHigh
What happened
What happens next
Concern raised by Sam T. (night staff)
Manager on call alerted · Aisha K.
Missing-person protocol followed · police reference recorded
Leon returned safe · welfare check done
Return conversation and risk assessment update
Every step is time-stamped and kept in a locked audit trail.
Reports
October evidence pack
Riverside House
Included
Occupancy, move-ins and move-ons
Daily logs and key-work sessions
Support plans and reviews
Independence skills progress
Safeguarding concerns and outcomes
Ready for your commissioner or council review
This month
0daily logs recorded
0%logged on time
0support plans reviewed
0skill steps achieved
OptimaBE
Care management for 18+ supported accommodation in England
Resident records, daily logs, skills, goals and safeguarding in one place
Quick for staff on shift, complete for managers
Evidence ready when commissioners or councils ask
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Voice
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Welcome.OptimaBE is care-management software built specifically for 18+ supported accommodation providers in England.
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All names, flats and figures in this demo are fictional and shown for illustration only.